EMPRISE CONCIERGE
Premium practice memberships,
from first inquiry to reimbursement-ready packet.
Emprise Concierge gives premium, concierge, and direct-care medical practices one operating layer for member acquisition, agreements, payments, renewals, reimbursement-ready documentation, and lifecycle continuity.
For practices where every membership, payment, agreement, renewal, receipt, superbill, and reimbursement packet needs to connect back to the relationship being managed.
Aegis Platform · Retain continuity active across member lifecycle
What Emprise Concierge does
The commercial layer premium practices are missing.
Premium practices do not need another EHR. They need a connected operating layer for memberships, agreements, payments, renewals, reimbursement documentation, and relationship continuity.
Membership acquisition
Capture and qualify membership inquiries and convert prospects into signed agreements.
Agreement workflows
Structured member agreements with e-signature, version control, and audit trail.
Payment and renewals
Setup fees, recurring payments, renewal queues, and automated continuity reminders.
Reimbursement packets
Generate reimbursement-ready receipts, superbills, and HSA/FSA documentation.
Member lifecycle
Track every member from inquiry through active status, renewal, and reactivation.
Clinical system respect
Keep the EHR as the clinical system of record. Emprise owns the commercial layer.
Powered by PayDoc
PayDoc makes the financial side easier to explain.
PayDoc supports the payment and documentation workflows behind Emprise Concierge, helping practices create clearer patient-facing receipts, payment records, reimbursement packets, and plan-administrator-ready materials.
Patient-facing documentation
Payment records, receipts, and financial summaries patients can understand and use.
Superbill packet support
Out-of-network documentation workflows for patients who submit independently to their insurance.
HSA/FSA receipt workflows
Receipts and supporting materials structured for health savings account reimbursement.
PayDoc also serves Emprise Therapy and Harbor revenue cycle workflows. See PayDoc →
Powered by Aegis Retain
Aegis Retain keeps the relationship moving.
Aegis Retain powers the continuity layer behind Emprise Concierge: onboarding, renewal, lifecycle state, reimbursement packet state, retention, reactivation, and member analytics.
Inquiry → Agreement → Payment → Onboarding → Active Member → Renewal → Packet Ready → Retention
Onboarding automation
Renewal queue management
Reimbursement packet lifecycle tracking
Retention and reactivation workflows
Member analytics and plan performance
Aegis Retain is infrastructure.
Aegis Retain is the cross-vertical continuity engine that powers Emprise Concierge. It is not the healthcare product name. The product your members interact with is Emprise Concierge.
Reimbursement Support
Reimbursement-ready without becoming an insurance shop.
Emprise Concierge helps practices give patients clearer payment and reimbursement documentation without turning the practice into an insurance billing operation.
HSA/FSA receipt generation
DPC HSA-support guardrails
Superbill / out-of-network packet workflows
Patient-facing reimbursement portal concepts
Member-facing reimbursement FAQ content
Provider admin queue for packet corrections
Separation of membership fees from medical-service documentation
Eligibility metadata on plans, packages, services, and add-ons
What Emprise does not do
Emprise does not guarantee reimbursement outcomes, adjudicate claims, provide tax, legal, medical, or coding advice, or invent CPT or ICD codes. Providers, EHRs, or billing partners remain responsible for clinical coding and service documentation. Member-facing language uses "may be eligible" and "check with your plan administrator" — never absolute claims implying coverage or certainty.
EMPRISE CONCIERGE
Built first with dermatology practices.
Built first with dermatology practices — Emprise Concierge gives premium and private-pay practices a clear, member-friendly membership program backed by Aegis Retain continuity. Availability and exact benefits may vary by practice.
Who it serves
For patients and For practices
For patients
Membership benefits that are clearly described, transparently priced, and supported by reimbursement-ready documentation. Availability and eligibility may vary by practice and program tier.
Priority access requests
Priority request channel for appointments, follow-ups, and member services.
Annual skin-health visit positioning
Annual skin-health visit positioned as a member benefit when offered by the practice.
Cosmetic consultation credit presentation
Cosmetic consultation credits presented clearly inside the member's portal when the practice offers them.
Post-procedure follow-up access
Defined post-procedure follow-up access pathways set by the practice — no insurance role required.
Preferred communication pathway
A clear way to reach the practice that does not depend on phone tag or generic inboxes.
Member education and skincare perks
Member-only education content, events, and skincare or product perks where the practice provides them.
Reimbursement-ready documentation
Receipts, HSA/FSA-style documentation, and superbills the patient can submit to their plan administrator. Membership fees may be eligible for reimbursement — check with your plan administrator.
For practices
One operating layer for membership presentation, agreements, payments, renewals, and reimbursement-ready documentation. Aegis Retain provides the continuity engine; Emprise Concierge gives the practice the patient-facing surface.
Concierge program presentation
Present membership tiers, included benefits, and eligibility qualifiers with consistent, compliant copy.
Member relationship visibility
See every member's lifecycle stage, agreement state, payment state, renewal state, and packet state from one operator workspace.
Retain-backed continuity
Aegis Retain owns the continuity record across the member lifecycle — renewals, retention, packet state, reactivation tasks, and analytics.
Future Composer-configured offers
Practice-side configuration of programs, plans, and offers will arrive through Composer once its membership-offer flow ships — the same shapes presented here will hot-swap to live, practice-configured offers.
Membership options
Three program shapes practices commonly start with.
Example presentation tiers. The practice configures actual programs, plans, and pricing — these cards are display examples. Availability and exact benefits may vary by practice.
Essential Access
Entry-tier membership for clear access and reimbursement-ready documentation.
Pricing set by the practice
- Priority access requests
- Reimbursement-ready membership receipt
- Annual member summary
- Member-only education content
Membership fees may be eligible for HSA/FSA reimbursement — check with your plan administrator. Availability may vary by practice.
Talk with the practicePremier Access
Mid-tier membership adding skin-health positioning and consultation credits.
Pricing set by the practice
- Everything in Essential Access
- Annual skin-health visit positioning
- Cosmetic consultation credit presentation
- Preferred communication pathway
- Member event invitations
Membership fees may be eligible for HSA/FSA reimbursement — check with your plan administrator. Availability may vary by practice.
Request informationSignature Access
Top-tier household-eligible membership with full reimbursement-support packet workflow.
Pricing set by the practice
- Everything in Premier Access
- Household-eligible membership shape
- Post-procedure follow-up access
- Reimbursement-support packet workflow
- Member skincare or product perks where offered
Membership fees may be eligible for HSA/FSA reimbursement — check with your plan administrator. Availability and exact benefits may vary by practice.
Join the interest listThese are display examples — not live offers. Enrollment, activation, and recurring billing route through the canonical Aegis Platform flows once the practice's configuration lands.
How it works
From practice setup to member lifecycle.
Step 1
Practice defines an offer
The practice configures its concierge program through the canonical Composer-backed configuration path. Programs, plans, and offers live in Aegis Platform; Emprise Concierge presents them.
Step 2
Patient reviews available options
The patient reviews available membership options on the practice's Concierge page with consistent eligibility qualifiers, transparent pricing presentation, and the patient-facing copy invariants enforced.
Step 3
Enrollment and activation
Enrollment and member activation are handled through future canonical flows in the Concierge → Aegis Platform Commerce → Aegis Retain chain. This tranche presents the options only; live enrollment is not active here.
Step 4
Membership lifecycle is tracked
Every member's lifecycle stage — inquiry, agreement, payment, activation, renewal, packet ready, retention, reactivation — is tracked through Aegis Retain, the cross-vertical continuity engine that powers Emprise Concierge.
What to expect
What to expect
Emprise Concierge is a membership offering. It is not insurance. The offering does not guarantee reimbursement, coverage, or clinical outcomes. Availability and exact benefits may vary by practice.
Emprise Concierge is not insurance and does not guarantee reimbursement. Membership fees may be eligible for HSA/FSA reimbursement — check with your plan administrator.
Availability and exact benefits may vary by practice. Emprise Concierge does not guarantee appointment availability or clinical outcomes.
Emprise Concierge does not adjudicate insurance claims and does not provide tax, legal, medical, or coding advice. The practice's EHR remains the clinical system of record. Practices retain responsibility for clinical coding and care decisions.
Who it is for
Built for high-touch medical models.
Any premium or direct-care practice where the commercial operating layer has historically lived in email threads, paper forms, and disconnected billing tools.
Concierge medicine
Annual membership models with retainer fees, enhanced access, and patient experience expectations.
Direct-care and DPC practices
Per-member-per-month models that need clean payment rails, renewals, and patient-facing documentation.
Executive health programs
High-touch programs requiring polished agreements, receipts, and reimbursement support at scale.
Private-pay specialists
Specialists operating partially or fully outside insurance, where patient financial clarity is competitive.
What it is not
Not an EHR. Not a claims engine.
Emprise Concierge connects the commercial, documentation, and continuity workflows around the provider-patient relationship. It does not replace clinical systems.
Clinical systems stay clinical
Clinical notes
Prescribing
Diagnosis creation
Lab management
Care-plan management
Medical decision support
A substitute for your EHR
Financial systems stay financial
Claim adjudication
Reimbursement guarantee
Tax advice
Coding advice
Insurance enrollment
Payer contracting
Launch a better membership operation.
We'll walk through how Emprise Concierge connects to your practice workflows and what onboarding looks like.